Terms of service

Effective Date: July 27, 2026

Welcome to Nova Flow ("Nova Flow," "Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Nova Flow website, products, services, and related content. By accessing our website, placing an order, creating an account, or otherwise interacting with Nova Flow, you agree to be bound by these Terms.

If you do not agree with these Terms, you must discontinue use of our website and services immediately.

1. Acceptance of Terms

By using the Nova Flow website, you represent and warrant that:

• You are at least 18 years of age or have the consent of a parent or legal guardian.

• You have the legal authority to enter into binding agreements.

• You will use the website in accordance with applicable laws and regulations.

• You will provide accurate and truthful information when interacting with Nova Flow.

These Terms apply to all visitors, customers, users, and others who access our website or purchase our products.

2. About Nova Flow

Nova Flow is an international wellness and self-care brand headquartered in Namibia and operating through an online Shopify storefront.

Our business provides:

• Wellness products

• Self-care accessories

• Lifestyle products

• Digital content related to wellness

• Customer support services

Nova Flow reserves the right to modify, suspend, or discontinue any product or service at any time without prior notice.

3. Changes to These Terms

Nova Flow reserves the right to update these Terms at any time.

Changes may occur due to:

• Legal requirements

• Operational changes

• Product updates

• Business restructuring

• Security considerations

The most current version of these Terms will always be available on our website. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

4. Account Registration

Customers may be given the option to create an account.

When creating an account, you agree to:

• Provide accurate information.

• Maintain the confidentiality of your password.

• Notify Nova Flow of unauthorized access.

• Accept responsibility for activities conducted through your account.

Nova Flow reserves the right to suspend or terminate accounts that violate these Terms.

5. Product Information

We strive to ensure that all product descriptions, pricing, images, and specifications are accurate.

However, we do not guarantee that:

• Product descriptions are error-free.

• Images perfectly represent products.

• Pricing information is always accurate.

• Products will remain continuously available.

Colors and appearances may vary depending on:

• Device settings

• Screen resolutions

• Manufacturing differences

Nova Flow reserves the right to correct errors or omissions at any time.

6. Pricing and Availability

All prices displayed on the Nova Flow website are subject to change without notice.

We reserve the right to:

• Modify pricing.

• Introduce promotions.

• Discontinue products.

• Limit quantities.

• Restrict availability by region.

Promotions may be subject to additional terms and conditions.

In the event of a pricing error, Nova Flow reserves the right to cancel or refuse orders placed at incorrect prices.

7. Orders

By placing an order, you agree that:

• All information provided is accurate.

• You are authorized to use the payment method provided.

• Nova Flow may verify your information.

• Nova Flow may refuse or cancel orders at its discretion.

Orders may be canceled for reasons including:

• Fraud prevention

• Product unavailability

• Pricing errors

• Payment issues

• Violation of these Terms

• Suspected abuse

If payment has already been processed, eligible refunds will be issued in accordance with our Shipping & Refund Policy.

8. Payment Terms

Nova Flow utilizes secure third-party payment processors.

Accepted payment methods may include:

• Credit cards

• Debit cards

• PayPal

• Shopify-supported payment options

• Digital wallets

Nova Flow does not store complete payment card information.

By submitting payment information, you represent that:

• You are authorized to use the payment method.

• Payment details are accurate.

• You authorize the applicable charges.

Failed or declined transactions remain the responsibility of the customer.

9. Shipping

Shipping estimates are provided for convenience and are not guarantees.

Factors that may affect delivery include:

• Customs inspections

• Weather conditions

• Carrier delays

• Public holidays

• International shipping disruptions

• High-volume periods

Nova Flow shall not be liable for delays beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

10. Returns and Refunds

Nova Flow reviews refund requests on a case-by-case basis.

Customers are encouraged to review our Shipping & Refund Policy before placing an order.

Refund eligibility may depend on:

• Product condition

• Timing of the request

• Nature of the issue

• Supporting documentation

Nova Flow reserves the right to deny refund requests that do not comply with our policies.

11. Intellectual Property

All content available on the Nova Flow website is protected by intellectual property laws.

This includes:

• Logos

• Graphics

• Product descriptions

• Website content

• Videos

• Images

• Trademarks

• Branding

• Layouts

• Designs

Unless otherwise stated, all intellectual property is owned by or licensed to Nova Flow.

You may not:

• Copy content.

• Reproduce materials.

• Distribute content.

• Modify materials.

• Sell or sublicense content.

• Use branding without permission.

Unauthorized use may result in legal action.

12. User Conduct

Customers and visitors agree not to:

• Use the website unlawfully.

• Engage in fraudulent activity.

• Attempt unauthorized access.

• Interfere with website functionality.

• Upload malicious software.

• Harass Nova Flow staff.

• Submit false claims.

• Misrepresent identity.

Nova Flow reserves the right to suspend access or refuse service for violations of these Terms.

13. User-Generated Content

Customers may submit:

• Reviews

• Testimonials

• Photos

• Comments

• Suggestions

By submitting content, you grant Nova Flow a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for business purposes.

You represent that:

• You own or have rights to the content.

• The content is accurate.

• The content does not violate third-party rights.

Nova Flow reserves the right to remove user-generated content at its discretion.

14. Disclaimer of Warranties

The Nova Flow website and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Nova Flow disclaims all warranties, including:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Accuracy

• Availability

• Reliability

We do not guarantee:

• Uninterrupted access

• Error-free operation

• Continuous availability

• Compatibility with all devices

15. Limitation of Liability

To the maximum extent permitted by law, Nova Flow shall not be liable for:

• Indirect damages

• Incidental damages

• Consequential damages

• Lost profits

• Loss of data

• Business interruption

• Shipping delays

• Third-party failures

Under no circumstances shall Nova Flow's total liability exceed the amount paid by the customer for the applicable order.

Some jurisdictions do not permit certain limitations of liability; therefore, portions of this section may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless Nova Flow, its affiliates, employees, and representatives from any claims, liabilities, damages, costs, and expenses arising from:

• Your use of the website.

• Violation of these Terms.

• Violation of applicable laws.

• Infringement of third-party rights.

• Fraudulent activity.

This obligation survives termination of your relationship with Nova Flow.

17. Third-Party Services

Nova Flow relies on third-party providers to operate its business.

These may include:

• Shopify

• TeamDrop

• Payment processors

• Shipping carriers

• Analytics platforms

• Marketing providers

Nova Flow is not responsible for interruptions or failures caused by third-party providers.

18. Termination

Nova Flow reserves the right to suspend or terminate access to its website or services without notice if:

• These Terms are violated.

• Fraud is suspected.

• Illegal activity is detected.

• Customer conduct is abusive.

• Security risks are identified.

Termination does not affect obligations that accrued prior to termination.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Namibia.

Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of Namibia unless otherwise required by applicable law.

20. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms constitute the entire agreement between you and Nova Flow concerning the use of our website and services and supersede all prior communications and understandings.

22. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Nova Flow

Email: info@novaflow.cc

Business Hours:
Monday–Friday
9:00 AM–5:00 PM (CAT)

Thank you for choosing Nova Flow. We appreciate your trust and are committed to providing a secure, transparent, and enjoyable shopping experience for customers worldwide.