Contact information

Effective Date: July 27, 2026

Nova Flow ("Nova Flow," "Company," "we," "our," or "us") is committed to maintaining open, transparent, and professional communication with all customers, website visitors, partners, and service providers.

This Contact Information page outlines the primary methods through which customers may reach Nova Flow regarding orders, products, refunds, shipping inquiries, legal matters, and general support.

1. Business Information

Business Name: Nova Flow

Business Type: International E-Commerce Retailer

Industry: Wellness, Self-Care, and Lifestyle Products

Country of Operation: Namibia

Nova Flow operates internationally through its Shopify-powered online storefront and serves customers in multiple countries around the world.

2. Primary Contact Method

For all inquiries, customers are encouraged to contact Nova Flow via email.

Primary Email Address:

info@novaflow.cc

Our support team regularly monitors incoming emails and strives to respond as promptly as possible.

3. Customer Support Hours

Nova Flow's standard business hours are:

  • Monday: 9:00 AM – 5:00 PM (CAT)

  • Tuesday: 9:00 AM – 5:00 PM (CAT)

  • Wednesday: 9:00 AM – 5:00 PM (CAT)

  • Thursday: 9:00 AM – 5:00 PM (CAT)

  • Friday: 9:00 AM – 5:00 PM (CAT)

  • Saturday: Closed

  • Sunday: Closed

Please note that public holidays may affect support availability.

4. Typical Response Times

Nova Flow aims to respond to customer inquiries within the following timeframes:

Inquiry Type Estimated Response Time
General Questions 24–48 Business Hours
Order Assistance 24–48 Business Hours
Refund Requests 2–5 Business Days
Shipping Issues 2–5 Business Days
Legal Inquiries Up to 7 Business Days
Escalated Matters Up to 7 Business Days

Response times are estimates and may vary depending on inquiry volume and operational circumstances.

5. Contact Categories

Customers may contact Nova Flow regarding:

Orders

  • Order confirmations

  • Order modifications

  • Order cancellations

  • Order status updates

Shipping

  • Tracking information

  • Delivery delays

  • Lost packages

  • Shipping questions

Refunds & Returns

  • Refund requests

  • Replacement requests

  • Return authorization

  • Chargeback concerns

Products

  • Product inquiries

  • Product recommendations

  • Product defects

  • Product availability

Legal Matters

  • Copyright concerns

  • Trademark inquiries

  • Policy questions

  • Compliance requests

6. Information to Include

To help us assist you efficiently, please include the following when contacting us:

  • Full Name

  • Order Number (if applicable)

  • Email Address Used During Checkout

  • Description of the Issue

  • Supporting Documentation (if applicable)

  • Photographs or Screenshots (if applicable)

Providing complete information may significantly reduce the time required to resolve your inquiry.

7. Communication Standards

Nova Flow is committed to maintaining respectful and professional communication.

We ask customers to:

  • Communicate respectfully.

  • Provide accurate information.

  • Allow reasonable time for responses.

  • Avoid abusive or threatening language.

Nova Flow reserves the right to refuse service in cases involving harassment, threats, fraud, or other inappropriate conduct.

8. Social Media

Nova Flow may maintain social media accounts from time to time.

Please note that social media channels should not be used for:

  • Sensitive information

  • Payment information

  • Urgent order matters

  • Legal requests

For security and privacy reasons, customers are encouraged to use our official email address for all support matters.

9. Policy and Legal Inquiries

Questions regarding Nova Flow's policies may be directed to:

  • Privacy Policy

  • Terms of Service

  • Shipping Policy

  • Return & Refund Policy

  • Legal Notice

For legal inquiries, please contact:

info@novaflow.cc

10. Final Statement

Nova Flow appreciates every customer and values the trust placed in our brand. We remain committed to providing timely, transparent, and professional support for all inquiries.

Whether you have questions about an order, need assistance with a product, or require additional information about our policies, our team is here to help.

Official Contact Details

Nova Flow

Email: info@novaflow.cc

Business Hours:

  • Monday–Friday

  • 9:00 AM–5:00 PM (CAT)

Country of Operation:

  • Namibia

Thank you for choosing Nova Flow.

LEGAL NOTICE

Effective Date: July 27, 2026

This Legal Notice governs the use of the Nova Flow website and applies to all visitors, customers, and users accessing our services.

1. Ownership

The Nova Flow website and all related services are owned and operated by Nova Flow.

Unless otherwise stated, all content made available through the website is the property of Nova Flow or its licensors.

2. Intellectual Property

All materials appearing on this website, including but not limited to:

  • Logos

  • Text

  • Images

  • Graphics

  • Product descriptions

  • Icons

  • Website layouts

  • Branding materials

  • Marketing assets

are protected under applicable intellectual property laws.

Unauthorized use, reproduction, modification, or distribution of website materials is strictly prohibited without prior written consent from Nova Flow.

3. Disclaimer

While Nova Flow makes reasonable efforts to ensure that information provided on this website is accurate and up to date, we make no warranties regarding:

  • Accuracy

  • Completeness

  • Reliability

  • Availability

  • Suitability

All information is provided on an "as is" and "as available" basis.

4. Limitation of Liability

To the fullest extent permitted by law, Nova Flow shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Business interruption

  • Website downtime

  • Third-party service failures

Customers use this website at their own risk.

5. Third-Party Services

Nova Flow utilizes third-party providers to operate its business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Analytics providers

  • Marketing platforms

Nova Flow is not responsible for interruptions or failures caused by third-party providers.

6. Governing Law

This website and all associated policies shall be governed by and construed in accordance with the laws of the Republic of Namibia.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the appropriate courts of Namibia unless otherwise required by applicable law.

7. Policy Updates

Nova Flow reserves the right to:

  • Modify website content.

  • Update policies.

  • Change products and services.

  • Restrict access where necessary.

Updates become effective immediately upon publication unless otherwise stated.

8. Contact Information

For legal or compliance-related inquiries, please contact:

info@novaflow.cc

9. Copyright Notice

© 2026 Nova Flow. All rights reserved.

No portion of this website may be copied, reproduced, distributed, or transmitted without prior written permission from Nova Flow, except as permitted by applicable law.

10. Final Provision

By accessing or using the Nova Flow website, you acknowledge that you have read, understood, and agreed to this Legal Notice.

Nova Flow thanks you for your continued trust and support as we work to provide a secure, transparent, and professional online shopping experience for customers worldwide.