Shipping policy

Effective Date: July 27, 2026

At Nova Flow ("Nova Flow," "Company," "we," "our," or "us"), we are committed to delivering your order as efficiently and reliably as possible. We understand that timely delivery is an important part of your shopping experience, and we strive to provide clear, transparent, and accurate information regarding our shipping practices.

This Shipping Policy explains how Nova Flow processes, fulfills, ships, and delivers products purchased through our website. By placing an order with Nova Flow, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Overview

Nova Flow is an international e-commerce business based in Namibia that serves customers around the world through its Shopify storefront.

To provide worldwide shipping, Nova Flow works with:

  • International fulfillment partners

  • Shipping carriers

  • Logistics providers

  • Customs authorities

  • Technology providers

While we make every effort to ensure successful delivery, certain factors affecting international shipping remain outside our direct control.

2. Order Processing Times

All orders are subject to processing before shipment.

Typical processing activities include:

  • Payment verification

  • Fraud prevention checks

  • Inventory confirmation

  • Packaging preparation

  • Shipping label creation

  • Coordination with fulfillment partners

Orders are typically processed within:

1–3 Business Days

Please note that processing times are estimates and may increase during:

  • Public holidays

  • Peak shopping seasons

  • Promotional periods

  • Carrier disruptions

  • Unusually high order volumes

Orders are generally not processed on weekends or public holidays.

3. Order Confirmation

After successfully placing an order, customers will receive an order confirmation email containing:

  • Order number

  • Product details

  • Billing information

  • Shipping information

  • Payment confirmation

Customers are responsible for reviewing their confirmation email and contacting Nova Flow immediately if any information is incorrect.

For assistance, please email:

info@novaflow.cc

4. Shipping Confirmation

Once an order has been fulfilled and shipped, customers will receive a shipping confirmation email.

This email may include:

  • Tracking number

  • Carrier information

  • Shipment details

  • Estimated delivery information

Tracking information may require up to seventy-two (72) hours to become active.

5. Shipping Destinations

Nova Flow currently ships to numerous countries worldwide.

Shipping availability may change without notice due to:

  • International restrictions

  • Carrier limitations

  • Customs regulations

  • Government actions

  • Operational requirements

Nova Flow reserves the right to:

  • Refuse shipments to certain locations.

  • Cancel orders where shipping is not feasible.

  • Restrict products in specific regions.

6. Estimated Delivery Times

Delivery estimates are provided for informational purposes only and are not guarantees.

Estimated delivery windows include:

Destination Estimated Delivery Time
United States 7–15 Business Days
Canada 7–15 Business Days
United Kingdom 7–15 Business Days
Europe 7–15 Business Days
Australia 8–16 Business Days
New Zealand 8–16 Business Days
Asia 7–15 Business Days
Africa 10–20 Business Days
Rest of World 10–20 Business Days

Delivery times may vary based on:

  • Customs inspections

  • Local carrier performance

  • Weather conditions

  • International events

  • Transportation disruptions

  • Public holidays

7. International Shipping

Nova Flow ships internationally and works with global logistics providers to facilitate delivery.

Customers acknowledge that international shipping may involve:

  • Customs inspections

  • Import procedures

  • Additional documentation

  • Local delivery requirements

Nova Flow is not responsible for delays resulting from international customs processing.

8. Customs Duties and Taxes

Depending on the destination country, customers may be responsible for:

  • Import duties

  • Customs charges

  • Value-added tax (VAT)

  • Brokerage fees

  • Government-imposed charges

These fees are determined by local authorities and are outside Nova Flow's control.

Customers are responsible for understanding and complying with local import regulations before placing an order.

Nova Flow shall not be held liable for:

  • Unexpected customs charges

  • Import restrictions

  • Customs-related delays

  • Confiscated shipments resulting from local regulations

9. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please verify:

  • Full name

  • Street address

  • Apartment or unit number

  • Postal code

  • Country

  • Telephone number

Nova Flow is not responsible for failed deliveries caused by:

  • Incorrect addresses

  • Missing information

  • Invalid postal codes

  • Customer typographical errors

Address changes cannot be guaranteed after an order enters fulfillment.

10. Undeliverable Packages

Packages may be considered undeliverable if:

  • The address is invalid.

  • Delivery is refused.

  • The package is not collected.

  • Customs rejects the shipment.

  • The carrier cannot access the delivery location.

Undeliverable packages may:

  • Be destroyed.

  • Be returned to the sender.

  • Incur additional fees.

Refund eligibility for undeliverable packages is determined on a case-by-case basis.

11. Lost Packages

If you believe your package has been lost, please contact Nova Flow immediately.

Customers should provide:

  • Order number

  • Tracking number

  • Shipping address

  • Description of the issue

Nova Flow will make reasonable efforts to investigate lost package claims with the appropriate carrier.

Please note that investigations may require several business days to complete.

12. Delayed Deliveries

While Nova Flow strives to meet estimated delivery timelines, delays may occur.

Common causes of delays include:

  • Customs processing

  • Severe weather

  • Transportation disruptions

  • Carrier backlogs

  • Public holidays

  • International events

Nova Flow cannot guarantee delivery dates and shall not be liable for delays outside our reasonable control.

13. Partial Shipments

In some situations, orders may be shipped in multiple packages.

This may occur due to:

  • Inventory availability

  • Product sourcing

  • Warehouse locations

  • Shipping optimization

Customers may receive separate tracking numbers for individual shipments.

14. Tracking Information

Nova Flow provides tracking information whenever available.

Customers are encouraged to:

  • Monitor tracking updates regularly.

  • Contact local carriers when necessary.

  • Ensure someone is available to receive deliveries where applicable.

Nova Flow is not responsible for carrier tracking inaccuracies or delays in tracking updates.

15. Delivery Confirmation

Once a carrier marks an order as delivered, Nova Flow may consider the order fulfilled.

Customers who believe a delivered package is missing should:

  1. Check around the delivery location.

  2. Contact neighbors or building management.

  3. Contact the carrier.

  4. Contact Nova Flow.

Claims involving delivered packages may require additional investigation.

16. Force Majeure

Nova Flow shall not be responsible for delays or failures resulting from circumstances beyond our control, including:

  • Natural disasters

  • War

  • Labor disputes

  • Government actions

  • Pandemics

  • Transportation disruptions

  • Internet outages

  • Carrier interruptions

In such circumstances, Nova Flow will make reasonable efforts to minimize disruption.

17. Shipping Restrictions

Nova Flow reserves the right to restrict shipments involving:

  • Sanctioned countries

  • High-risk regions

  • Restricted products

  • Regulatory concerns

Customers are responsible for ensuring that products purchased may legally be imported into their country.

18. Limitation of Liability

To the fullest extent permitted by law, Nova Flow shall not be liable for:

  • Shipping delays

  • Customs issues

  • Carrier failures

  • Lost profits

  • Consequential damages

  • Missed delivery dates

Nova Flow's total liability shall not exceed the amount paid for the applicable order.

19. Policy Updates

Nova Flow reserves the right to modify this Shipping Policy at any time.

Changes may occur due to:

  • Operational requirements

  • Legal obligations

  • Carrier updates

  • Business developments

Updated versions of this Policy will be published on our website.

20. Contact Information

For all shipping-related inquiries, please contact:

Nova Flow

Email: info@novaflow.cc

Business Hours:

  • Monday–Friday

  • 9:00 AM–5:00 PM (CAT)

At Nova Flow, we appreciate your business and remain committed to providing a reliable, transparent, and professional shipping experience for customers around the world.